Privilege Room Balcony
- 2 Single beds
- Coffee machine
- Heating
- Balcony
- Air conditioning
Hotel · Florence · Tuscany
Mercure Firenze Centro
A 4-star stay in the heart of Florence, steps from the Santa Maria Novella train station and a short walk to the Duomo and Ponte Vecchio.
- Walk to the Duomo and Ponte Vecchio
- Steps from Santa Maria Novella station
- Comfortable, soundproofed rooms
8.4
Great
714 reviews
Booking.com 8.4 · 714 reviews
About
Mercure Firenze Centro
Mercure Firenze Centro sits on Via Nazionale, about 13 minutes’ stroll from Ponte Vecchio and a short walk from the Duomo and Accademia. The hotel is literally next to Santa Maria Novella station, making it a practical choice for arriving by train or planning day trips.
Rooms are described as spacious and comfortable, with amenities like air conditioning, minibars, and soundproofing. The hotel offers a range of practical services, including 24-hour reception, room service, a business centre, and a bar and snack area.
- Non-smoking rooms
- Wi-Fi
- Safe deposit box
- 24-hour reception
- Pets allowed
- Rooms/ Facilities for disabled
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Excellent central location — A short walk from the train station and major sights like the Duomo and Ponte Vecchio.
- Comfortable, spacious rooms — Guests consistently praise bed comfort and room size, with some noting recently renovated superior rooms.
- Good breakfast with dietary options — The breakfast buffet includes dairy-free and gluten-free choices, with additional staff during Covid for safety.
- Helpful, patient staff — Guests appreciate the staff’s tips, assistance with printing, and friendly, responsive service.
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Worth weighing
3 to weigh- Dining rated lower than other aspects — The dining experience scored a 6/10 in guest ratings, suggesting the breakfast or restaurant options may not be as memorable as the location and rooms.
- Price and service value questioned — Guest rating for price and service was 6/10, implying some may find the cost higher than expected for the level of service.
- Rooms and cleanliness could be improved — With a 7/10 rating in this category, some guests may notice inconsistencies in housekeeping or room maintenance.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Classic Room
- 1 Double bed
- Heating
- Bathtub
- Air conditioning
Superior Room
- 1 King-size bed
- Heating
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- Non-smoking rooms
- Wi-Fi
- Safe deposit box
- 24-hour reception
- Pets allowed
- Lift
- Security
- Luggage storage
Accessibility
- Rooms/ Facilities for disabled
- Wheelchair access
- Toilet for disabled
- Bathroom for disabled
In-room
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Tea and coffee facilities
- Ironing facilities
- Free toiletries
- Electric kettle
- Flat-screen TV
Food & drink
- Snack bar
- Bar/ Lounge area
- Outdoor dining area
- Room service
- Welcome drink
- Happy hour
Services
- Housekeeping
- Laundry
- Dry cleaning
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
- Babysitting/Child services
- Children's buffet
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.4/10 from 714 reviews
Booking.com · 8.4 · 714 reviews
8.4Verified guest“The staff gave great advice on nearby sights to visit.”
8.4Verified guest“Comfortable beds and generously sized rooms. Breakfast was excellent, with dairy-free and gluten-free options, and the extra waiting staff helped keep things safe during Covid.”
8.4Verified guest“Very comfortable bed, good breakfast, and an excellent location.”
8.4Verified guest“This place is full of charm. The location is perfect—just a short walk to the Duomo and Ponte Vecchio. I loved the spacious classic room, which felt like a cosy retreat, with plenty of bathroom amenities.”
8.4Verified guest“Extremely comfy beds and great-sized rooms. Breakfast was excellent with gluten-free choices, and the extra staff helped with Covid safety. It’s right next to Santa Maria Novella station and the centre.”
8.4Verified guest“The staff are patient and thoughtful.”
04 — Location
Getting around Florence
The property sits in Florence.
Getting around: Santa Maria Novella station is right next door, making arrival and day trips simple. Many central sights are within walking distance.
Around the hotel: The hotel is a stroll away from the Duomo, Accademia, and Ponte Vecchio, with plenty of restaurants nearby.
Via Nazionale 21. 23, Florence, Tuscany, 50123, Italy
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 14:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Allowed
- Property
- 71 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 14:00 until 23:59, and check-out is until 12:00.
Are pets allowed?
Yes, pets are allowed at the hotel.
Does the hotel have parking?
The hotel does not list parking on-site. Guests arriving by car may need to use nearby public parking.
Is breakfast included?
Breakfast availability is not specified in the input, but breakfast is served and receives positive reviews for its options, including gluten-free and dairy-free choices.
Does the hotel have family-friendly amenities?
Yes, the hotel offers cots and babysitting/child services, and a children’s buffet.
The bottom line
A well-located 4-star hotel ideal for first-time visitors who want to be close to Florence’s main sights and the train station. The comfortable rooms and helpful staff offset a slightly less impressive dining and service value.
8.4For a central Florence stay with easy transit links
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